To place an order in the Erago Home online store, simply follow these steps:

1. Find the products you want to purchase;

2. Add the selected products to the Shopping Cart;

3. Complete the purchase (indicate the delivery address and billing address);

4. Select the payment option and accept the Terms and Conditions;

5. Review your order before submitting the order;

6. Submit the order;

7. You will receive an order confirmation by email ;

8. Pay for your order within a maximum period of 5 days. Your order will be registered in the system when you select the " Pay Securely " button at the end of the purchase process. When Têxtil Rarial receives your order, a message will appear on the screen with your order number and all the details of the order. The purchase agreement is finalized at that moment. An order confirmation will be sent to your email . We suggest that you print or download a copy of this for future reference.

The invoice for the order is issued when it is ready for shipping. In addition to tracking the shipped products, we will send a copy of the invoice by email .

If the order you wish to cancel has not yet been shipped, the order can be cancelled. To do so, please contact our Customer Service . If the shipping process has already started, you will need to proceed in accordance with our Returns Policy (for more information, see the Exchanges and Returns option). , Order History option.

The invoice is sent by email upon dispatch (the email has the subject "Shipping confirmation/invoice"). Please check your junk or spam folder.
Along with the products you ordered, you will receive not only the paper invoice but also the Returns Guide , which must be sent to us if you need to make exchanges or returns.

Yes, as long as the order has not yet been dispatched from the central warehouse. To do so, please contact us as soon as possible using the means available, indicating the order number. We will contact you to help resolve this situation as quickly as possible. If the order has already been dispatched, please receive the order and then proceed in accordance with our Exchange Policy (for more information, see the Exchanges and Returns option).

You can contact us using the means available, indicating the order number, the product reference and respective photograph, so that we can resolve the situation as quickly as possible.

If your order is confirmed, the probability of a stock shortage is very low. However, if there is a stock shortage, you will receive an email from us informing you which item(s) are missing, also confirming the refund of the amount paid by you for the item(s).

The refund will be made using the same payment method you used to place the order, and the amount will be refunded to your credit card or Paypal account. If you paid using a Multibanco reference, you will be asked for your IBAN for the refund.

For technical reasons, it is not possible to place orders by telephone, email , post or fax.

The online store website How to use it? The order and card details will be sent, duly encrypted, to the bank on the date of your order. After validation and communication from the user's bank, the order will be processed; if the transaction is refused, the order will not be processed.
Refund situations: partial or full refunds will be made via the user's credit card.

You can check the Multibanco reference for payment of your order in your personal account, in the Order History option, in the order details.

The VAT rate is already included in the price of the items as shown on all pages of the website.

Check that all credit card details have been entered correctly. If the problem persists, you should contact the bank that issued the card and report the problem.

The Card Verification Value or Card Verification Code (CVV or CVC) or Card Identification Code (CID) is a security guarantee for credit or debit transactions, providing greater protection against credit card fraud. The number is generated when the card is issued, encrypting the card number and expiration date, transforming them into a key known only to the issuing bank. Providing this code in a transaction is intended to verify that the customer is in physical possession of the card.

We have summarized the refund situations below:

1. Refund for withdrawal
2. Refund for non-compliance
3. Refund for exchange

The refund will be made via your PayPal account or via credit card depending on the payment method used.
If the payment was made by Multibanco then the refund will be made by bank transfer to the IBAN provided.

As soon as payment for the order is validated, Têxtil Rarial will make every effort to ship the order in the shortest possible time.
However, once the order leaves the central warehouse, Têxtil Rarial has no way of controlling the delivery time of the order to the specified destination.
The table below summarizes typical carrier delivery times:

• Mainland Portugal: one to two working days
• Portugal Islands: approximately 3 to 16 working days
• Other Countries: Please contact us for more details

In your . In addition, as soon as the order is shipped, an email is sent with the shipping details (including the tracking number ).

If no one is available to receive the order, it will be forwarded to the CTT post office closest to the address indicated.
In this case, the carrier will leave a notice with all the details so that you can claim the order at the CTT counter.

The Erago Home online store provides you with information on the composition of all items. This information is available on the details page of each product.

COTTON/LINEN
Natural fiber of plant origin, resistant and comfortable.
It can be washed in the washing machine at a medium temperature with any type of detergent. Bleaching agents can be used on whites, but never on colors.
You can tumble dry it at a medium temperature.
Since cotton is not elastic, after drying it may become wrinkled and it will need to be ironed at a high temperature to return it to its original shape.


THERE
Natural fiber of animal origin, flexible and pleasant to the touch.
To preserve your woolen garments, you should hang them on padded hangers, with the pockets empty, with the buttons/zip fastened and without a belt, if applicable.
It is a fiber that is very sensitive to heat, so it should be dry-cleaned or washed by hand in cold water, as it may shrink when machine washed.
Do not use bleach on woollen garments as this destroys the fibre. Air dry the garments, preferably lying down and never hanging, and iron them on the “WOOL” setting while they are still slightly damp.
With washing, it may gradually lose its color and softness.


SILK
Natural fiber of animal origin, light and resistant.
Silk is very reactive to chemicals (deodorants, perfumes, etc.) and high temperatures; therefore, silk garments should be hand washed or cleaned by professionals.
Do not use a tumble dryer or steam iron.

VISCOSE
Artificial fiber of cellulose origin, soft and fresh.
This fiber loses some of its strength when damp and cannot withstand high temperatures during machine washing or ironing. It is recommended that it be washed by hand. Do not subject the garment to excessive twisting to eliminate excess water and always air dry it, avoiding direct exposure to sunlight.
Ironing should be done inside out, placing some type of protection between the garment and the iron at a maximum temperature of 110ºC.
It is important to note that the raw material is unstable and may shrink or expand if not washed according to the washing instructions. However, it normally returns to its natural state if hung for 1/2 days.
This type of conservation is also valid for articles with a mixture of viscose, lyocell and modal, for example.

POLYAMIDE/ POLYESTER AND ACRYLICS
These are synthetic fibers, whose main characteristics are high durability and residual deformation.
It is always advisable to wash by hand, especially if you are dealing with knitted items, in order to increase the lifespan of the item, however these types of items can be washed in the washing machine at a medium temperature. Try to use fabric softener as a rule, in order to reduce the possible static electricity characteristic of materials such as polyester.
You can tumble dry on a low heat to remove excess water, but the rest of the drying should be done in the air. This will help the item maintain its original shape and prevent it from becoming wrinkled.
If you still need to iron, use low temperatures.

POLYPROPYLENE
Polypropylene (PP) is a polymer, more precisely a thermoplastic - molded using only heating - derived from propene or propylene (plastic) and recyclable.
PP products are dyed with materials that prevent the colors from fading or becoming faded. In addition, they are very resistant to stains, which can be easily cleaned using just water and a good neutral detergent.
Please follow the washing instructions indicated on the item.